Boom Shankar Returns & Exchange Policy 2026
We hope you absolutely love your Boom Shankar purchase, but if it’s not quite right, we’re here to help with a hassle-free, no-handling-fee returns process. Below you’ll find our returns, exchanges, and faulty item policies for all our customers.
General Returns Policy
Items must be unworn, unwashed, in original condition, with all tags attached and in their original packaging.
We cover return postage costs only if the item is faulty.
Sale and promotional items can be returned for exchange or store credit only (valid for 3 years).
Items marked FINAL SALE are not eligible for return unless faulty.
Returns – Australia
Items must be returned within 35 days of delivery.
Change of mind or size exchanges: $10 AUD Australia Post return label fee.
Refunds available for full-priced items only (excluding shipping costs).
Store credit (valid for 3 years) available for sale or promotional items.
All replacements are sent via Australia Post once your return is processed.
Returns – USA
Items must be returned within 45 days of delivery.
Change of mind or size exchanges: $10 return label fee.
Refunds available for full-priced items only (excluding shipping costs).
Store credit (valid for 3 years) available for sale or promotional items.
All replacements are sent via Australia Post once your return is processed.
Returns – EU, & New Zealand
Items must be returned within 45 days of delivery.
Returns due to change of mind or size must be sent back at the customer’s expense.
Refunds available for full-priced items only (excluding shipping costs).
Sale or promotional items eligible for exchange or store credit only.
Instant Exchange available – we’ll ship your replacement item immediately before receiving your original back. A hold will be placed on your credit card and only charged if your return isn’t received within 28 days.
Faulty Items
We are so sorry if your order arrives faulty.
If your item is not a final sale item, please go to the returns portal here
You will need your order number and the email address used for your purchase. You will aslo be asked to upload photos of the fault so it can be approved by a team member.
If your item was final sale, you will not be able to go though the portal, so please contact shop@boomshankar.com within 48 hours days of receiving your order with your order number, description of the fault, and clear photos.
We’ll review your claim and, if approved, offer a refund, replacement, or store credit.
Faulty returns are free of charge - a team member will help you though the process.
How to Start a Return
Submit your return via our Returns Portal.
Select your preferred resolution: refund, store credit, or exchange.
Follow the instructions provided for your region.
Additional Notes
Handmade & hand-printed items may have slight variations in colour, print, or stitching—these are part of their unique character and are not considered faults.
Please check the fit notes in each product description to ensure you select the right size, as fit is not considered a fault.